If a client files a dispute for a completed order, we will communicate with the client and the seller as well as fully review and analyse the situation. We are not obliged to process refunds for proven completed orders and we will not process refunds on behalf of sellers without reviewing the order and communicating with both the client and seller first. It is solely our discretion whether or not a completed order will receive a partial, full or no refund; however, we will try our best to satisfy and be fair to both parties - client and seller.
Seller memberships are billed on the basis of a monthly recurring subscription. These memberships are non-refundable; however, if you submit a refund request within two hours from payment, we will process a full refund for you. Recurring payments are non-refundable, so ensure that you cancel your subscription prior to the renewal date.
Featured listing purchases are non-refundable and we will not reimburse deleted listings that were featured prior to deletion. Promotions/Advertisements are non-refundable unless we are unable to fulfil the request.